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Custom Hats

Fabric Materials
Hat Options
How to


An Introduction to Custom Hat Program

 

* Minimum quantity for any custom order is 288 pieces per style, per logo, per colour.
The step by step ordering process for a custom hat

1. Begin by contacting NEXEN with your P.O. or artwork.

* If you do not have any specific artwork but more of a concept or idea, our special design team will create artwork to fit your needs.

It would be helpful for all emailed artwork to be sent by JPEG, GIF, PSD, AI, PDF, EPS, PNG, or DST file.

* Please include the following to your purchase order:

- cap style, fabric and color, - quantity, - preferred shipping method (by Air or by OCEAN)

 - shipping address (if order is being sent to a third party)

 - sample requirement (if you require an actual sample cap or just a photo of the preliminary cap)

- location of all logos and their dimensions (regular, 3D puff, etc.) 

* Minimum quantity for any custom order is 288 pieces per style, per logo, per colour.

 

The step by step ordering process for a custom hat

 

1. Begin by contacting NEXEN with your P.O. or artwork.

 To email :  sales@nexencap.com

* If you do not have any specific artwork but more of a concept or idea, our special design team will create artwork to fit your needs.

It would be helpful for all emailed artwork to be sent by JPEG, GIF, PSD, AI, PDF, EPS, PNG, or DST file.

* Please include the following to your purchase order:

- cap style, fabric and color

- quantity

- preferred shipping method (by Air or by OCEAN)

- shipping address (if order is being sent to a third party)

- sample requirement (if you require an actual sample cap or just a photo of the preliminary cap)

- location of all logos and their dimensions (regular, 3D puff, etc.)

* For a custom cap order, you are kindly advised to use Nexen's custom order form and cap diagram.

* Go to: Custom Hat Request Form

 

2. Price quote and template confirmation

Based on your specification and information about logos, we send you a price quote, as well as the template for your custom cap. Please remember to contact NEXEN with your price approval / order approval / corrections to template as soon as possible in order to expedite the order.

Once the order has been accepted, we begin the preliminary stage (final artwork and template design for our factory). If you do not require a price quote, we will send you the final template for the custom cap for your confirmation.

 

3. Order sending for pre production sample

Once template has been accepted, we send the order to our factory for pre production of the sample cap (actual sample).

Delivery of only the sample cap normally takes up to three weeks to arrive at your offices.

If you do not require a sample cap, we will send you an email photo of the preliminary cap (virtual sample).

Once approved by you or your client, we begin the final production of caps.

* The cost of a pre production sample is $125.00 (CAD), which will be deducted from your main production order. If the main production is cancelled, NEXEN Headwear will charge the client the cost of the sample cap only.

* Please note that we cannot begin the final production of the caps until the pre production sample cap (actual sample) or photo (virtual sample) is approved by you or your client.

Please be aware that any changes or corrections will add to the delivery time. It is advisable to always place the custom order in advanced in order to meet your client's event / delivery date. NEXEN is commited to providing the fastest delivery dates possible, but events beyond our control may unexpectedly arise.

 

4. Order approval and main production

Once pre production sample or photo has been approved, we begin the FINAL PRODUCTION of the cap order. For a normal design cap, it takes 2 weeks to make the final production. But if the cap needs special materials or technology, it may take more time.

 

5. Delivery

After it leaves our factory in Vietnam, it takes,

AIR     1-2 weeks to arrive at our office in Montreal, Canada

OCEAN          6-10 weeks to arrive at our office in Montreal, Canada

When the cap order arrives, we inspect each cap and pack the order. Normally, we ship the caps to our client by UPS Ground. If you prefer a faster method or would like us to use your own UPS account number or any other delivery company, please mention this in the purchase order.

 

6. Terms and payment

All customers must complete a credit application form to open an account. NEXEN accepts payment by check, Master card, VISA card or Interact.

Returned checks are subject to a $20 fee.

Orders must be paid within thirty (30) days of shipment.

Added fees will be charged for any credit cards.

All applicable taxes are extra.

Prices are subjet to change without notice.